Refund Policy

Last updated: 13 July 2026

This policy applies to gem purchases in PSRoyale, operated by Blue Cactus Games (ABN 33 228 076 123). It forms part of our Terms of Service.

Your rights under Australian Consumer Law

Our digital products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure — for example, if gems you paid for were never delivered, or the service is significantly different from what was described. Nothing in this policy limits those rights.

When we will refund you

Failed delivery. You were charged but the gems never appeared in your account. Contact us and we'll either deliver the gems or refund you in full — your choice.
Duplicate charge. You were charged twice for the same purchase.
Accidental purchase. If you contact us within 48 hours and the gems are still unspent, we'll refund them and remove the gems from your account.
Unauthorised purchase. Someone used your account or payment method without permission — including a purchase made by a child without a parent's consent. Contact us; we may ask a few questions to verify what happened.
Major failure of the service, as described above.

When we generally cannot refund you

Gems you have already spent. Once gems are exchanged for a cosmetic item, the item has been delivered and the purchase is complete.
Change of mind after gems have been spent, or after the 48-hour window has passed.
You don't like an item you chose to buy. Item names, prices, rarity and artwork are all shown before you confirm — there are no randomised or "loot box" purchases in PSRoyale, so you always know exactly what you're getting.
Accounts terminated for breaching our Terms of Service. Unused gems are forfeited.
Changes to the game. We may rebalance prices or retire items over time; this is not by itself grounds for a refund.

These are guidelines, not a way around the law — if the Australian Consumer Law entitles you to a remedy, you will get one.

How to request a refund

Email [email protected] with:

Your PSRoyale username
The email address on your account
The date and amount of the purchase (your Stripe receipt has both)
What went wrong

We aim to reply within 3 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank.

Parents and guardians

PSRoyale is for players aged 13 and over, and anyone under 18 needs a parent or guardian's permission — including for purchases. If your child has made a purchase you didn't authorise, contact us and we'll sort it out. We'd rather refund you than have an unhappy family.

Chargebacks

Please contact us before disputing a charge with your bank. We can almost always resolve it faster than a chargeback, which can take weeks and may result in your account being suspended while it's investigated.

Contact

Blue Cactus Games — [email protected]